Refund policy

Order Cancellation
Orders can be cancelled free of charge before they are shipped. Once shipped, cancellation is not possible; you may initiate a return instead upon delivery.

Returns
Returns are accepted within 3 days of delivery for eligible products (unused, in original packaging, with tags/labels intact).
To initiate a return, contact us at contact@everiq.in or via WhatsApp with your order ID and reason for return.
Certain items (e.g., used/damaged-by-customer products, items marked non-returnable) are not eligible for return.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please share an unboxing video/photos within 24 hours of delivery to contact@everiq.in for a free replacement or refund.

Refunds
Once a return is received and inspected, refunds are processed within 5–7 business days.
Refunds for prepaid orders are credited to the original payment method. COD order refunds are processed via bank transfer/UPI.

Exchanges
Currently, we do not offer direct exchanges. If you'd like a different product, please return the original item for a refund and place a new order.

Please note: an unedited, real-time unboxing video (showing the package being opened from start to finish, without any cuts or edits) is strictly required for all damaged, defective, or incorrect item claims. AI-generated, edited, or stock videos will not be accepted, and requests without valid proof will be declined.